​Your Trusted DFW Source for Wholesale Diamonds, Diamond Jewelry,
a family-owned Dallas Diamond Company. 

This document outlines the refund and cancellation policy for all transactions, custom designs, and services provided by RS Diamond Broker. By engaging our services, you agree to the following:

1. Custom & Special Orders

• Final Sale: There are NO REFUNDS or EXCHANGES on any CUSTOM or SPECIAL orders.

• Custom Orders: This includes any jewelry created through our CAD design process or pieces built to your specific requirements.

• Special Orders: This includes any items (mountings, settings, or loose stones) ordered from a third-party vendor at your request that are not part of our standard in-store inventory.

• Altered Items: Any item that has been resized, engraved, or modified at your request is considered a special order and is ineligible for return.

• Deposits: A 50% non-refundable deposit is required to begin custom work or to secure special-order items.

2. In-Stock Inventory & Store Credit

• 7-Day Window: For standard, unaltered in-stock items, we offer Store Credit or exchange only if the item is returned within 7 days of the date of purchase.

• Condition: Items must be in original, unworn, and pristine condition.

• Certificates: All original laboratory grading certificates (e.g., GIA) must be returned. A replacement fee ($150–$250) will be deducted from the store credit if the original certificate is missing.

• All transactions are governed by the laws of the State of Texas. Any disputes shall be resolved in the courts of Dallas County, TX.